Kris Portside Breakfast & Lunch - Justin Brandon
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
14m
Duration
AI Coaching Summary
Taylor from Shipday pitched delivery management services to Kris from Portside Breakfast & Lunch, focusing on replacing Toast's basic delivery with enhanced tracking and driver routing. The prospect revealed low delivery volume but owns a second pizza location that could be more suitable.
Coaching Moments
Ask more qualifying questions upfront about delivery volume and business priorities before launching into pitch
Calculate specific ROI numbers based on current third-party costs vs. Shipday pricing
Earlier identification of decision maker (owner) and getting them on the call
Pain Points Identified
Current Toast delivery system lacks driver tracking and customer experience features
“So right now, your Toast customers that are getting delivery directly through your Toast platform, they have no driver tracking. So they order the food, and they have to like hope and pray it comes to them.”
High third-party delivery commissions (20-30%)
“Since you have multiple, it's probably anywhere between like 20 and 30, which is really high.”
Limited delivery radius with current Toast system (5 miles vs potential 10)
“I think when they were explaining to me, we have five right now, and then doing this with boosted to 10, right?”
Low delivery volume for breakfast location
“Last Monday, granted, that was an outlier. We didn't have a single order last Monday at all, to-go, period.”
Objections Handled
Low delivery volume at breakfast location
Food doesn't travel well for breakfast
Sentiment Trajectory
Transcript
If you have two locations with our service, you do get a deal and you get some extra cash.
So it'll be ideal that if you did want to start and the owner was cool with doing both at the same time, because it's not a contract service.
So you guys can cancel anytime or keep it for as long as you want.
It's kind of like a subscription.
So that'll be up to you guys.
But if you do two locations at once, you do get a better deal.
Okay.
That make sense?
Yeah.
Okay.