Demo
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
—
Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
13m
Duration
AI Coaching Summary
Quick demo call with Adriana from Amazing Giant Flowers, a new floral business selling candle bouquets on Shopify. Rep presented Shipday's delivery solution but prospect needs to defer implementation for a month while finishing store setup.
Coaching Moments
Ask more probing questions about current delivery volume, customer complaints, and quantify pain points
Show actual dashboard instead of just describing features
Create more business urgency around Easter season and competitive advantages
Pain Points Identified
Current delivery provider (Berk) not user-friendly
“I've worked with a handful of people that also use Berk, like yourself, and have switched over, and so I've heard similar things, like it's not as very user-friendly”
Difficulty finding developers for integrations
“Because the problem with work is they wanted me to find a developer and I said, man, I have tried so many”
New business still setting up operations
“Because I'm still uploading products. You know, it's a new launch, a new company. So I've got lots of little things to answer”
Objections Handled
Doesn't want to pay $100/month while not actively selling
Too busy with store setup to implement now
Sentiment Trajectory
Transcript
Floral shops, and I've worked with a handful of people that also use Berk, like yourself, and have switched over, and so I've heard similar things, like it's not as very user-friendly, Shipday is very seamless, we work with Shopify all the time as well, so what I'll do is I will show you kind of how everything works and all of the features, and then Yeah, we'll see if you like I don't have too much time for this, like I would install it into into Shopify, and then I'm in the middle of the Yeah, so our team, our onboarding team will handle all of that, they'll set it all up for you, there's nothing you have to do on your own, in terms of like getting set up, we'll handle it all for you, and it's nothing will change about how you're currently taking orders, I mean you can
can take phone orders and put them in if you need to, but how the system works is that we have access to a super fleet of drivers.
sell flowers, I sell like candle bouquets.
Oh, what was that bit cut out of it?
I sell candle bouquets.
They're like candle flowers.
So, uh, they're like this.
Okay, um, and, yeah, I guess I work with a lot of different floral shops, so I think that this would be, oh, maybe if you turn your camera off, it won't, um, cut out.
I just want to make sure I can hear you.
Yeah, I just want to make sure I can hear you.