Mary Gagnon of Pollard's Chicken
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
24m
Duration
AI Coaching Summary
Tiffany from Shipday demonstrated their commission-free delivery solution to Frank from Pollard's Chicken. The prospect showed interest but wants to think it over and discuss internally before making a decision.
Coaching Moments
Ask more probing questions about current pain points and quantify impact
Use more frequent check-ins throughout demo to gauge interest
Qualify budget constraints earlier in the conversation
Pain Points Identified
High commission fees from third-party platforms
“If DoorDash is taking 20% of that, they're taking $500 a week from you guys”
Limited delivery radius (5 miles max)
“right now through DoorDash and Uber Eats, it's just kind of standard. They only do like five miles, like a five-mile radius”
Lack of customer data ownership
“Unfortunately, you do not own that data. With us, you do”
Objections Handled
Budget concern about $100 monthly cost
Already marking up prices to offset commissions
Sentiment Trajectory
Transcript
If she's two minutes late, I will try to call her so that I can remind her because it's Friday right now.
So we're going to be expecting that there's a lot of customers.
Yeah, I have, well, it's just one now.
Yeah, I mean, we can give her maybe three minutes.
So yeah, got it.
But yeah, I know, we know how Friday's good.
Yeah.
Hi, guys.
How are you?
Let me know if you're okay.