Fernando
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
24m
Duration
AI Coaching Summary
Anthony presented Shipday's delivery management platform to Fernando, showing features like live tracking, AI receptionist, automated marketing, and review management. Fernando expressed interest but needs to discuss with the owner before deciding.
Coaching Moments
Ask more quantifying questions about current pain points, delivery volume, and business impact before jumping into demo
When prospect mentions existing marketing provider, probe deeper to understand gaps and position Shipday's unique value
Better qualify the owner's involvement and decision-making process earlier in the call
Pain Points Identified
Customer complaints about third-party delivery issues requiring redirect to other companies
“One of the things that I always have over here when something is going wrong, you know, a customer called me... I have to explain to them, like, hey, you know, you have to call to the company because it's not our drivers, very much, it's a third party with us. And, you know, like, people getting frustrated, you know, like, when they call you and you give it a different number to call.”
Limited delivery volume affecting growth potential
“We do, but not really much, like being honest with you. I can say DoorDash, we do a little bit more with Doast, but Uber, not really over there in Oakland.”
Objections Handled
Need to discuss with owner before making decision
Currently working with another marketing provider
Sentiment Trajectory
Transcript
Hey, Fernando, how are you doing?
I'm good, thank you.
How are you?
Good.
Give me one second here.
We'll get started here in a second.
Just so you know, you don't have to have your camera on because I'm about to present my screen here in a second.
But I do want to know kind of what do you know or what did Daisy tell you about us over here at Shipday?
Pretty much about, I believe, you guys work with Toast.
And, you know, like they're planning to do a business with one of the restaurants in Auckland.