Andrew and Lindsey Archambault
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
48m
Duration
AI Coaching Summary
Sales call with Andrew from Chrysalis Modern Italian restaurant in Franklin, TN. Initially skeptical about delivery due to quality concerns, Andrew was convinced by Shipday's white-label solution that maintains customer data ownership and quality control, ultimately signing up for the service.
Coaching Moments
Have backup demo materials ready and test all systems before calls
Lead with simple pricing structure before diving into complex delivery-as-a-service model
Pain Points Identified
Quality control concerns with third-party delivery - food integrity compromised during transport
“The difference between when it's coming out al dente, which is proper serving, to basically being mush 30 minutes later because it continues to cook in packaging”
Lost customer data and inability to address delivery issues directly
“Because you don't get their customer data. That's DoorDash's customer.”
Impact on online ratings from delivery issues beyond their control
“We started to see a little bit of an effect on our ratings on Google and Yelp”
Driver reliability issues - food tampering and poor handling
“The driver ate half the food on the way there. You know, like the people messing with the food, eating the food, jostling it all around”
Objections Handled
Skeptical about too-good-to-be-true pricing model
Quality concerns about delivery affecting food integrity
Confusion about how delivery-as-a-service differs from marketplace model
Sentiment Trajectory
Transcript
I've moved around quite a bit, but I grew up on Lake Erie, where Ohio and Michigan meet, basically.
Okay.
Yeah, I'm from upstate New York, so.
You're on the other side of the lake, basically.
Yep, I have the other side of the lake.
My sister now lives in Cleveland, Ohio.
So, yeah, amazing.
That's a small world.
Yeah, I always ask everyone, I'm like, okay, where are you actually from?
especially if you're in the Brentwood, Cool Springs, Franklin area, like, where are you really from?