Ashu Support
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
24m
Duration
AI Coaching Summary
This was a customer support call where Amélie helped Ashu resolve delivery assignment issues and provided training on manual order entry, refund processes, and system configurations.
Coaching Moments
Could have asked more probing questions about other potential workflow issues
Pain Points Identified
Cash orders automatically assign all future deliveries to in-house drivers when logged in
“when we get the cash delivery, so when it goes in the system, and we have an in-house driver logged in, and all the future deliveries automatically assign to the in-house driver”
DoorDash drivers take multiple orders in different directions causing food to get cold
“we had like these four deliveries, they were all going different directions, and one driver came to pick them up all four, and which I knew for sure is going to take him more than an hour, and they don't bring any insulated bags”
Drivers sometimes accept orders but then become unassigned causing delivery failures
“driver is assigned is showing the drivers coming in 40 minutes then after 40 minutes it shows there is no driver assigned”
Sentiment Trajectory
Transcript
Asking, just give me one second here.
I'm sorry, could you speak a little loud, I'm trying, I'm in the restaurant, and it's kind of a little loud in here.
Oh, okay, no problem.
Is that a little better?
Yes, yes, thank you.
Okay, perfect.
Okay, so I'm going to go ahead and move you to another room.
Okay.
Start the meeting, okay?
Just make sure you click up, except once you get them to switch, you'll move to the other room.