Craig of Olmo | David Umana
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
58m
Duration
AI Coaching Summary
David conducted a comprehensive demo of Shipday's delivery management platform for Craig from Olmo Bagels, showing 0% commission delivery services, live tracking, customer feedback management, and integration with Toast POS. Craig expressed strong interest in the cost savings compared to Uber Eats but has concerns about catering delivery logistics.
Coaching Moments
Attempt more trial closes throughout the demo to test commitment levels
Prepare clearer explanation of catering logistics and driver assignment process
Set specific timeline for follow-up after partner consultation
Pain Points Identified
High commission fees from third-party delivery platforms
“So I'm paying thousands of dollars in Uber Eats fees by sharing with them on the percentage”
Lack of delivery tracking and customer service issues
“You don't have any visibility. You have to look at it. Oh, this driver take two kids. So you have to call and then they have to call the driver”
Limited delivery radius restricting growth
“If somebody were to want to get something in Brantford for their office, they can't get our catering. Okay, it will like it like they'll put in their address, and they'll say sorry, don't deliver there”
Objections Handled
Uber exclusivity concerns
Complex catering logistics and driver assignment
Need to consult business partner
Sentiment Trajectory
Transcript
So it's kind of a little chilly for me.
Yeah, I bet.
We just put socks in with our sandals.
That's kind of how we...
Yeah, exactly.
That's the upgrade.
I mean, so, okay, perfect.
I know that I was talking with Cleo, so he said that you guys are doing strictly audits, right?
Yeah, we kind of have a...
We have a grandfathered-in deal from years ago that we had brokered because we leveraged some other relationships, and it's just basically, it's almost too good to be true, right?