Dina Onboarding
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
50m
Duration
AI Coaching Summary
This was an onboarding call that turned into an impromptu demo due to technical difficulties. David presented Shipday's delivery management platform to Dina's restaurant team, showcasing live tracking, customer communication features, and extended delivery radius capabilities.
Coaching Moments
Always have backup demo environment ready and test technology beforehand
Spend more time qualifying pain points and current challenges before jumping into demo
Separate onboarding from sales demos to avoid confusion and time constraints
Pain Points Identified
Lack of delivery visibility causing customer service headaches
“What's gonna happen is after those 45 minutes, if their food is not in there with them, they're gonna start calling you guys. Hey, what is, what is my food? You guys have no idea who that person is.”
Limited delivery radius restricting customer reach
“Usually, most of the deliveries, they stop around five, six miles. We go all the way to 10 miles”
Poor customer experience with current Toast setup
“In terms of the customer experience, the only thing they get is a text message saying, hey, you guys gonna, your food's gonna be there in 45 minutes. That's it, right?”
Objections Handled
Don't need AI marketing features
Too busy to need promotional campaigns
Sentiment Trajectory
Transcript
Absolutely.
Do you want me to, because right now we're doing the onboarding part, pretty much the whole integration.
Do you want me to go over again about like...
You can real quick, so they know where you're coming from and what's, yeah.
I mean, if you don't mind.
No, I don't mind at all.
I don't mind at all.
I'll go, I'll go quick.
Let me see here.
So, I also wrote it in your account.