Jake of Bilbo's Pizza & Brewing Co and Dylan Phillips
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
—
Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
20m
Duration
AI Coaching Summary
Justin presented Shipday's delivery solution to Jake from Bilbo's Pizza, who previously had poor experiences with Toast Delivery Services. The demo showcased third-party driver integration, customer tracking, review management, and expanded delivery radius capabilities, with Jake expressing interest but wanting time to consider the decision.
Coaching Moments
Prepare specific examples of how service performs in severe weather conditions
Quantify revenue opportunity loss from not having delivery service
Use more trial closes throughout demo to gauge commitment level
Pain Points Identified
Previous delivery service failures causing customer complaints
“we went down the road with Toast Delivery Services and had a number of orders not get picked up, and it created a giant headache for me dealing with angry customers”
Limited delivery radius restricting revenue potential
“Toast only went five miles, so that's kind of, that's your area, that you had, would need to deliver”
No current delivery service offering
“you're not delivering at all”
Objections Handled
Concerns about driver availability during severe weather
Need time to consider the decision
Sentiment Trajectory
Transcript
DoorDash or UberEast gets the delivery.
Whoever's closer, the system will ping the closest driver.
It's treated as one, pretend they're all one super fleet in the pond, like there's bass and there's crappie, we're just going to put a lure in and whoever bites it first, but the lure is going to attract the closest fish.
Sure, okay.
I've never used that example before, but I like it.
don't remember that one.
It relates for sure.
In the event that no drivers are available, what happens?
You broke the system.
It wouldn't happen, but in the event that no driver is available, can just, I mean, honestly, you just refund the customer because, I mean, let's just say you broke the system, right?