Miguel from Pochos Restaurant
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
17m
Duration
AI Coaching Summary
Rep demonstrated Shipday's catering delivery management features to Miguel from Pochos Restaurant, but prospect indicated insufficient catering volume to justify the solution at this time.
Coaching Moments
Ask more qualifying questions about current delivery volume and pain points before launching into demo
Better qualify catering volume and timeline before presenting solution
Attempt trial closes throughout and establish concrete next steps instead of vague 'talk soon'
Pain Points Identified
Cost of labor pressures
“the cost of labor”
Limited catering business development
“catering has been an area that we haven't really explored too much. Like we'll take orders and they come, but we're never really like pursuing or going out there trying to get leads”
Objections Handled
Insufficient catering volume to justify solution
Sentiment Trajectory
Transcript
Hey Miguel, how you doing?
Good, how are you?
Not too bad, sorry.
It seems like I'm trying to do eight different things at eight different times today.
So I apologize.
So how's it going?
Good, good.
Awesome.
So you're in Chicago?
Correct.