Shipday x The One Esca Group

High commission rates and customer acquisition costs

“every time a customer orders from you through your website. It's really costing you anywhere, probably like 20%, because you guys pay for a website, you pay for marketing, there's a customer acquisition cost to get them to your website, and then you turn around and send them to Uber”

45-minute phone calls to dispute stolen/missing orders

“instead of you making 45-minute phone calls to DoorDash and Uber when food gets stolen, we actually make that, we do that for you with a click of a button in the back end”

No communication ability with delivery customers

“Every time you're doing that, by the way, which I'm sure you can look back and see how many times you've done that, was a bad customer experience that got zero communication from you guys to rectify any of those situations”

High EasyCater dispatch fees on catering orders

“they charge a 10% dispatch fee, and on large catering orders, 10% is quite expensive”