Alex Gamarra Hernández
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
37m
Duration
AI Coaching Summary
Sales call with Alex from Valencia restaurant group looking to implement own delivery channel to reduce dependency on Glovo/Uber. Stephanie demonstrated Shipday's delivery management platform, created demo account, and scheduled follow-up.
Coaching Moments
Spend more time quantifying current delivery costs and volume to build stronger ROI case
Better understand decision-making process and identify key influencers beyond Alex
Pain Points Identified
Want to move away from Glovo/Uber's 30% commission structure by implementing own delivery channel
“porque al final es beneficioso que lo gestionemos todo a través de nuestros canales propios”
Currently only offer takeaway, need to add delivery option
“Es eso, arrancar, o sea, con el canal propio, porque actualmente lo tenemos solo para llevar. Entonces, meter esa opción a domicilio”
Objections Handled
Need to discuss with management before making decision
Sentiment Trajectory
Transcript
Hola, Alex.
¿Ahora me escuchas?
Te escucho, te escucho bien, cuéntame.
Vale, perfecto.
A ver que se me activa la cámara.
Vale, ya.
Buenos días.
¿Qué tal?
Igualmente.
Muy bien, ¿tú qué tal?