Jessie
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
13m
Duration
AI Coaching Summary
Rep delivered a demo of Shipday's delivery management platform to Jessie from Barleys Bar, a restaurant currently doing pickup-only due to bad experiences with third-party platforms. The prospect showed interest and agreed to discuss with the owner Matt before a follow-up call next week.
Coaching Moments
Dig deeper into current order volume, revenue impact of not having delivery, and quantify the pain from the bad third-party experience
Try to get the decision maker (Matt) on the follow-up call rather than relying on Jessie to sell internally
Include more check-ins during demo to gauge interest and address concerns in real-time
Pain Points Identified
Bad experience with unauthorized third-party delivery platforms
“They did it without our consent, and we just had a lot of messed up orders, and they were using a menu that wasn't current, so then it was just kind of a disaster.”
Owner's concern about prioritizing in-store customers over delivery orders
“he thinks it's kind of first come, first serve that if, like, he had some experiences where he doesn't get waited on because they're making, at, like, a self-service counter, that they're making grab, or orders, online orders, before I even acknowledge him”
Objections Handled
Owner's resistance to delivery due to in-store customer priority concerns
Sentiment Trajectory
Transcript
Speaking with John, and I appreciate you taking the time to talk with me today.
Yeah.
Was there something specific before I jump into it?
Was there something that jumped out about Shipday to you that intrigued you to talk, or was it just out of curiosity?
He was very consistent.
I just was like, all right, let's just do it.
That's funny.
I've heard people say that before.
He is really good at what he does.
He definitely.