Terron of Subcity - Lakeshore
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
29m
Duration
AI Coaching Summary
Aaron successfully closed Terron, owner of SubCity restaurant, on Shipday's delivery management solution after demonstrating live tracking, extended delivery radius, and commission-free ordering benefits. The call resulted in a signed deal with onboarding scheduled for the next day.
Coaching Moments
Ask more quantifying questions about current delivery volume and commission costs
Dig deeper into the business impact of current limitations
Address potential concerns about change management proactively
Pain Points Identified
High commission fees from DoorDash/Grubhub with marked up menu prices
“Of course. I mean, you can't be nickel and dimed, right? Like you got to make up for that commission.”
Limited delivery radius on Toast (5 miles)
“your delivery radius on Toast is capped at five miles by default”
Poor customer experience with Toast delivery (just ETA)
“When they order from you on Toast, it's just an ETA”
Low Google review rating affecting reputation
“I definitely want to increase our review. I think ours is currently at like 3.5 or something”
Sentiment Trajectory
Transcript
Thank you.
Okay, is that him?
Hey, it's Aaron.
Oh, okay, Aaron.
How are we doing?
All right, we made it.
We made it.
Hey, Burt, thanks.
You can jump, Burt.
Thank you.