Pablo of Nellie's Restaurant
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
—
Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
29m
Duration
AI Coaching Summary
Ethan presented Shipday's delivery management platform to Pablo and Alex from Nellie's Restaurant, demonstrating features like driver tracking, catering logistics, and customer review management. The prospects showed interest and committed to discussing internally before likely trying a trial.
Coaching Moments
Ask more quantifying questions about current delivery volume, specific pain points with current solutions, and decision timeline
Include more check-ins during the demo to test understanding and commitment
Identify who else is involved in the decision-making process beyond Pablo and Alex
Pain Points Identified
High fees on third-party delivery platforms like DoorDash and GrubHub
“And then I think I read from something that you guys had sent me was the lower fees that were lower than the DoorDash and GrubHub, stuff like that”
Limited control over delivery experience and customer interaction
“right now on DoorDash, GrubHub, Uber Eats, a lot of those places, you're forfeiting an awful lot of control”
Difficulty tracking catering orders and drivers
“the restaurant business truly is the only business in the world where we've got goods in transit. We don't know who's driving them. We don't know where they are”
Objections Handled
Small volume concern - 'we're just one restaurant, family-owned, so our volume isn't like some of these chain guys'
Sentiment Trajectory
Transcript
Hey Layla, this guy is confirmed, so hopefully he shows up.
Nice.
Yes.
eight yeah four years except for several four years they've had been this time called is the experience of people definitely not the is really important to
is it Pablo hey how you doing this is Pablo I'm Alex hello how's it going gentlemen doing well doing well just another busy Wednesday oh they're always busy aren't they yeah sure cool so you guys are in Chicago yeah Chicago and Humboldt Park okay is it uh done with the snow yet in Chicago I think the worst is over yeah okay yeah so I live in Omaha Nebraska and it always seems like I get your guys's weather like two or three days before you so we got a bunch of snow yeah we got a bunch of snow last week but the good news news is it's supposed to be 40 45 all week
So hopefully we can get rid of the snow and hopefully be into spring.
Like those three days at the end of last week that were like 60 and 50 degrees kind of got me ready for it.
But we call it, we call it the fall spring.
Yeah, right.
So, but anyways, gentlemen, that's the weather.