Hector of Gorditas Doña Lula Spring Woodlands and Dylan Phillips
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
43m
Duration
AI Coaching Summary
David presented Shipday's delivery management solution to Hector, explaining how it integrates with Toast POS to provide commission-free delivery with better tracking and customer experience than basic Toast delivery. Hector showed interest but needs to consult with franchise leadership before deciding.
Coaching Moments
Ask more quantifying questions about current delivery orders and specific customer complaints
Emphasize limited-time nature of free trial offer
Pain Points Identified
Current Toast delivery system only sends basic SMS notifications causing customer service issues when orders are delayed
“¿Qué es lo que pasa? Pues pasan los 45 minutos, el delivery no ha llegado, ¿qué es primero que hace la persona? Llamar al restaurante, ¿cierto?”
Third-party platforms charge 25-30% commission which restaurants pass to customers
“Todos estos, aparte de Toast, les van a cobrar un porcentaje, casi siempre es 30%, 25%”
Limited delivery radius of 5 miles vs competitors
“nosotros tenemos el doble de las millas... por ejemplo, casi siempre haces como cinco millas donde están todos, nosotros vamos hasta 10”
Objections Handled
Never heard of Shipday before, questioning credibility
Concern about being ready for delivery orders due to current high volume
Need to consult with franchise corporate before decision
Sentiment Trajectory
Transcript
Hey, Héctor.
Ahí voy ya, perdón.
¿Qué tal, cómo vas?
¿Todo bien o qué?
Ay, loco.
¿Dándole?
¿Dándole?
Poco a poco.
Bueno, está bien.
Imagino que anda como utilizando varias, como se dice, varios sombreros, haciendo varias cosas al mismo tiempo.