Barry of The Local Reserve 7340 South Highway 78 and Dylan Phillips
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
15m
Duration
AI Coaching Summary
Dylan and Justin pitched Shipday's commission-free delivery service to Barry, who recently took over The Local Reserve restaurant and is exploring delivery options while talking to Toast. The reps positioned Shipday as a superior alternative to third-party platforms, emphasizing cost savings and operational control.
Coaching Moments
Ask more quantifying questions about current delivery volume expectations and budget parameters
Include more check-ins throughout the presentation to gauge interest level
Create more urgency around decision timeline relative to Toast implementation
Pain Points Identified
Running an extremely lean staff and cannot afford operational disruptions
“We run an extremely lean staff, um, have been, and probably will for a while until we start, you know, doing just, you know, the phenomenal numbers.”
Cannot have staff pulled away for customer service issues
“What I can't have is I can't have my bartender got getting pulled away on a phone call, uh, for a complaining customer saying they didn't get their order and stuck with them on the phone for 20 minutes.”
Needs seamless operational flow for delivery orders
“So I need things to flow seamlessly, you know, so someone places the order, you know, it just goes right back to the kitchen”
Sentiment Trajectory
Transcript
I always say, well, I don't want my food being delivered eight miles.
And my next question is, okay, so if I walked in the restaurant, I was like, hey, I'm going to place a pickup order.
I live eight miles away.
Can I continue to do that?
Are you going to tell me now?
Of course you're not.
I wasn't at the door with 60 wings, you know, like I did at the Super Bowl.
And I'm going to drive eight miles to my house, and I'm going to eat that food, right?
You know what, though?
With wings, like I would, I'd rather have cold, my favorite wings that are cold than like wings up the street that are hot.