Remo - THE ELITE FLORALS
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
59m
Duration
AI Coaching Summary
A successful sales call with a florist using Teleflora POS, where the reps demonstrated email parsing integration and closed a deal with $200 in credits and 20% ongoing discount.
Coaching Moments
Spend more time quantifying current delivery volume and costs
Dig deeper into delivery radius limitations and customer complaints
Better technical setup process to avoid extended phone coordination
Pain Points Identified
Currently limited to 10 miles delivery radius
“DoorDash will deliver in 10 miles for 10 bucks”
Using basic delivery service without branded tracking
“whatever you're using for $29 isn't going to be this white glove”
Objections Handled
Price concern about $160/month
Sentiment Trajectory
Transcript
I thought I was muted the whole time.
How are you?
Thank you.
Thank you.
Hi, is it Remo or?
I miss pronouncing people's names, so I just wanted to make sure.
Let me know if you can hear me okay.
I see that you're muted.
So, um, don't have a mic on his end, he's asking if he can use your phone, if he can use his phone.
Oh, okay.