Stela of Mt. Fuji Indianapolis
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
25m
Duration
AI Coaching Summary
Aaron conducted a product demo for Stella from Mt. Fuji Indianapolis, showcasing Shipday's delivery management features including extended delivery radius, branded tracking, and review management. The call successfully closed with Stella providing payment information and scheduling an onboarding call.
Coaching Moments
Spend more time uncovering specific pain points and quantifying business impact before jumping into demo
Ask about decision makers and buying process earlier in the call
Use more trial closes throughout demo to test for commitment
Pain Points Identified
Currently paying high third-party marketplace commissions and delivery fees
“So currently you are paying $7.49, $6.99, depending on if it's DoorDash or Uber Eats”
Limited 5-mile delivery radius restricting customer reach
“Five miles is where you're currently able to deliver to with Toast by default”
Objections Handled
Questioned extra fees not previously disclosed
Sentiment Trajectory
Transcript
Thank for explaining that and kind of having what you have in place.
I'm going to share my screen here in just a second.
I'm just going to add one more thing so you can see, but that is correct.
What you said is correct about the delivery fee through Toast.
So sort of the big picture here, and we'll keep it really quick because I know you're busy, is getting you direct deliveries.
So instead of having to pay the commissions to the third-party marketplaces, is getting more of those direct deliveries through Toast.
And when they come in through Toast, they're going to be cheaper.
They're going to cost less.
So currently you are paying $7.49, $6.99, depending on if it's DoorDash or Uber Eats.
Since we do a million deliveries through Toast with those same drivers every single month, we're a Toast integration partner.