Toast X Bellagios
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
30m
Duration
AI Coaching Summary
This was a follow-up demo call where Shipday presented a custom round-robin delivery dispatch solution to Toast/Bellagios after previous discussions. The prospect showed genuine interest but requested customer references and support team validation before moving forward.
Coaching Moments
Dig deeper into quantified pain points and business impact of current inefficiencies
Proactively address ecosystem concerns with more compelling ROI stories
Create more urgency around timeline and decision-making process
Pain Points Identified
Need for manual round-robin dispatch control as failsafe
“we would have to have the ability to go back to doing that... If it didn't work. A fail safe.”
Concern about changing from reliable Speedline support
“with Speedline, we know their customer support is great at all times. Like we never, we call them, they answer, boom”
Risk of putting all eggs in one basket with Toast ecosystem
“the other side is changing to putting all our eggs in one basket with toast. There's pros and cons of that”
Objections Handled
Need for manual dispatch control
Support quality concerns
Ecosystem lock-in risk
Sentiment Trajectory
Transcript
I'm on the West Coast as well in Portland, obviously, but the Shipday team are, are you guys central?
Yeah, central.
We're actually all over the map.
I mean, our corporate office is in Menlo Park in California, so all across the board, and then we operate out of, we operate across so many different countries as well.
We're in 100 countries, so.
Nice.
Cool, guys.
Well, I know that we might be waiting for one more from the Shipday team, but just to kick us off, we'd love to just start out making sure we have some structure for the call, and we're all aligned on kind of the goals and possible outcomes here.
So, thanks for, thanks for joining, guys.
Again, excited to kind of show you what the Shipday team has come up with in terms of trying to provide a solution that aligns more with what you guys were looking for.