Braillen of Tappo Italian Restaurant - Direct Delivery Toast X Shipday
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
15m
Duration
AI Coaching Summary
This appears to be an internal team call between David Umana (Shipday rep) and Johnny Angulo discussing a previous sales call with Braillen from Tappo Italian Restaurant. They're strategizing on next steps and discussing selling points around customer data ownership vs third-party platforms.
Coaching Moments
Ensure actual prospect calls are being analyzed
Develop stronger messaging around data ownership benefits
Create structured approach for re-engaging prospects
Pain Points Identified
Dependency on third-party platforms like DoorDash/Uber Eats for customer base
“they don't know that if DoorDat or Uber Eats go down, they're customers. The base is gone.”
Lack of customer data ownership
“everybody that you start working through that goes through this software now, you'll keep all that data”
Objections Handled
Preference for their own online ordering system
Sentiment Trajectory
Transcript
I'm still waiting for the, bro, were you able to get a read about the header?
Bro, yeah, she was hard to read, man.
think, I think, um, I think, uh, what's the guy, Norm?
Uh, Robert.
I think the more he heard about it, the more he was in.
Yeah.
He was asking more the, the, the correct questions.
So, no, I, I think she's, I think they're gonna do it, man.
If you,
If if you can have that host, yeah, yeah, think tomorrow, yeah, yeah, that's what I want to ask, yeah, that's, that's going to be good, man.