Nuria Quero
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
21m
Duration
AI Coaching Summary
Stephanie from Shipday conducted a product demo with Nuria and Manuel from Bombon Boss, a company looking to launch their own delivery channel for 50 locations. The call focused on explaining Shipday's software capabilities for managing third-party delivery fleets and creating a branded customer experience.
Coaching Moments
Ask more qualifying questions about current delivery volumes, ticket sizes, and pain quantification
Connect features to specific ROI and business impact rather than just showing functionality
Establish concrete timeline and decision-making process before ending call
Pain Points Identified
Need to launch own delivery channel to control customer experience and extract data
“El proyecto que tenemos ahora sobre la mesa es lanzar nuestro delivery propio”
Want to avoid negotiating with multiple delivery companies individually
“nuestra intención sobre todo era no tener que estar negociando una a una con muchas empresas de reparto”
Objections Handled
Confusion about fleet arrangements and who handles contracts
Sentiment Trajectory
Transcript
Hola Nuria.
Hola, buenos días.
¿Qué tal?
Muy bien.
Perfecto, encantada.
Encantada.
Ahora de todas formas enseguida se conectará Manu también que va a estar en la línea.
Perfecto.
Aquí si le damos un par de minutitos se conecta.
Perfecto, genial, lo esperamos.