Shipday : Virtual Meeting with Dabao Singapore
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
—
Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
40m
Duration
AI Coaching Summary
Strong discovery call with Emily from Dabao Singapore, a Singaporean restaurant in SF. Emily expressed clear pain with Toast's delivery system, tracking issues, and customer service challenges. She showed high interest and signed up for Shipday's full platform including AI receptionist, SMS marketing, and delivery management.
Coaching Moments
Have backup plan for live demos when technical issues arise
Could have probed deeper on decision-making process
Tied urgency well to current pain points
Pain Points Identified
Delivery tracking blackout - food disappears after leaving kitchen
“Delivery uses Uber, and then they then start pointing fingers at each other, and then at the end of the day, they ask me to resolve it myself, which really isn't fair”
Toast delivery service inadequate
“Toast is not super strong yet in that aspect”
Missing phone orders due to being too busy
“I tell people, we don't take phone orders, and I tell them to just order online”
Catering delivery issues with Toast
“They come and they see the amount of food. They're like, oh, that's, they cancel”
Objections Handled
Concern about conversion rate from third-party platforms
Training requirements for staff
Sentiment Trajectory
Transcript
Delivery uses Uber, and then they then start pointing fingers at each other, and then at the end of the day, they ask me to resolve it myself, which really isn't fair.
It's not fair at all, and on top of that, the complex situation here is, and I think Eric will agree with me, that refund policy, right?
You don't know, it's a customer mistake, it's a delivery driver mistake, it's a restaurant mistake, but as a customer mindset, customer always think about restaurant.
The customer doesn't care about delivery, and the only way we can make money, if our retention rate is high, when the customer is coming again and again to order from your platform, because I read about your restaurant and Google reviews, it is amazing, but the delivery part is not stable right now, that's why we are here.
So, before I jump from fire to firepan right away, some questions for you, so I can exactly give you the ROI.
Before we jump...
You will be taking the decision for this or you have a part?
Okay.
So what is your average order value?
Like if I talk about the basket size, the ticket size that you have?