Ariel and Atsoutse
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
11m
Duration
AI Coaching Summary
A 12-minute onboarding call with NC-Deliveries, a THCA delivery service in Raleigh, NC. The prospect (Ariel, their in-house developer) had already set up the WooCommerce API integration and purchased Shipday's premium plan. The call focused on scheduling an onboarding session and discussing technical features like ID scanning and proof of delivery.
Coaching Moments
Ask more probing questions about current pain points, volume expectations, and business impact
Should have explored decision-making process and other stakeholders beyond the developer
Could have asked about time savings, cost of current manual process, or revenue impact
Pain Points Identified
Manual dispatching without proper system
“we were dealing with the concept of dispatching by ourselves and now, so then when we saw everything that was going on with the product of Shipday, we were like, well, we can utilize that to help analyze our drivers”
Need for compliance documentation
“the biggest thing for compliance is we just need to have that stuff on file”
Avoiding multiple plugin integrations
“do you want to load 11 things on the back end? And I was like, not exactly”
Sentiment Trajectory
Transcript
Can you hear me?
Yeah, I can.
Okay, perfect.
So what we have in Raleigh, North Carolina, is we are a THCA delivery service.
So we're taking the concept like we have a lot of people within our network that work with the actual brick-and-mortar locations, but we are setting up our own delivery service.
That's what we're currently doing right now.
I'll run that back one more time.
You said.
So we're a THCA delivery service.
What is that?