Romer Perez of Gillespie's Tavernrperez@ and Dylan Phillips
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
32m
Duration
AI Coaching Summary
David pitched Shipday's delivery service to Romer at Gillespie's Tavern, explaining how it offers commission-free delivery through Toast integration with $6.49 flat fee vs 30% third-party commissions. Romer showed interest but needs to involve his wife/partner Heather before deciding.
Coaching Moments
Spend more time understanding current delivery volume and pain quantification before jumping into demo
Identify decision makers earlier in the call rather than at closing
Address the DoorDash driver model confusion more thoroughly upfront
Pain Points Identified
Paying 30% commission to third-party delivery platforms
“This is our third parties. They're going to charge you 30%. Either you pay or the customer pay. Usually, you guys, like, mark up the prices, right?”
DoorDash advertising competitors during delivery tracking
“Usually DoorDash, Uber Eats, when they're doing this tracking, they are advertising your competition here”
Lack of customer data ownership
“DoorDash, GroupUp, Uber Eats, Romer, they are a data company. They're not a delivery company. They own every single data point from all of us, right? They don't want to give you any of that information”
Objections Handled
How do DoorDash/Uber drivers benefit from this model?
Confusion about driver willingness to participate
Sentiment Trajectory
Transcript
So I'm letting the SDR know that I'm here.
The customer hasn't shown up yet, so she's going to call him to get him to join the meeting.
Nice.
So visually, that's pretty much like what they do.
So they book the meeting, they confirm it, they make sure that, you know, they show up because that's how they get paid too.
They don't get paid for demos booked, it's only for demos held.
Nice.
So if it's a demo that they booked, then you let them contact them to get it figured out.
Yeah, yeah, yeah.
Yeah.