Teerapong Pinyo
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
8m
Duration
AI Coaching Summary
This was an 8-minute account setup call where the rep (Justin) helped an existing client (Teerapong) set up a new Shipday account for a restaurant client called Tasty Thai. The conversation focused entirely on administrative tasks like entering billing information, setting up login credentials, and scheduling onboarding.
Coaching Moments
This was an implementation/setup call, not a sales call - different evaluation criteria should apply
Even in setup calls, could ask about delivery volume, growth plans, or other expansion opportunities
Sentiment Trajectory
Transcript
Los Angeles, and zip code here.
Anything else?
Just whatever card you want to put on file for the billing.
Oh, okay.
For the billing.
For the card, I give it to you on the chat, or I put into the account when the account is.
Uh, you can just put it in chat.
In the chat, okay.
And now I'm putting your name on the account, I guess I'll just keep it, keep that.
Mm-hmm.