Joseph of Umami Noodle Bar and Deric Bumper
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
20m
Duration
AI Coaching Summary
Demo call with Joseph from Umami Noodle Bar discussing Shipday's delivery management platform as an alternative to third-party platforms like DoorDash and Uber Eats. Joseph needs to consult with the owner who manages five restaurants before making a decision.
Coaching Moments
Dig deeper into current state pain - quantify exact losses from 20% commission, explore other operational challenges
Should have identified decision-making process and owner involvement upfront before demo
Use more trial closes throughout demo and create urgency around cost savings
Get specific timeline commitment and owner contact information for direct outreach
Pain Points Identified
High commission fees from third-party delivery platforms
“the percentage that they getting, it's bigger than, from restaurant... It's insane.”
Paying 20% commission to delivery platforms
“I think it should be 20%.”
Objections Handled
Need to talk to owner first before making decision
Owner is very busy with five restaurants, uncertain timeline
Sentiment Trajectory
Transcript
Hi, Joseph.
How are you?
Ana, can you hear me okay?
Yes, I can.
Joseph, can you hear us okay?
It looks like you're muted, Joseph, so I don't know if you can hear us, but you just have to unmute.
I hear you.
Hi, how are you?
you.
Thank