Joseph of Umami Noodle Bar and Deric Bumper
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
21m
Duration
AI Coaching Summary
Demo call with Joseph from Umami Noodle Bar where Ana showcased Shipday's delivery management platform. Joseph expressed interest in the extended delivery radius and cost savings compared to their current 20% commission with third-party platforms, but needs owner approval to proceed.
Coaching Moments
Dig deeper into current pain points and quantify the business impact of 20% commissions
Identify decision makers upfront and get them on the call rather than presenting to non-decision maker
Use trial closes throughout demo and create more urgency around business impact
Set specific timeline expectations and get commitment for owner involvement
Pain Points Identified
High commission fees from third-party delivery platforms
“the percentage that they're getting, it's bigger than, from restaurant... I think it should be 20%”
Limited delivery radius with current platforms
“typically with Uber Eats and DoorDash, the cap on the delivery radius is about five miles”
Lack of customer data ownership
“Uber Eats and DoorDash give you a first name and a last initial, and you kind of have to piece the rest together”
Objections Handled
Need owner approval before proceeding
Sentiment Trajectory
Transcript
Hello, I'm currently on the phone with Joseph.
He said he will be attending, trying to connect now.
Okay, perfect.
And then I don't know if I have all of the info.
I'll send it one moment.
perfect.
Yes, sir.
Okay.
Thank you.
Thank you.