Quinn of Fiamma Pizza Company and Deric Bumper
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
37m
Duration
AI Coaching Summary
Discovery call with Quinn from Fiamma Pizza Company, currently using DoorDash, Uber Eats, and Grubhub with 25% markup and ~139 monthly orders at $40 average. Reps demonstrated Shipday's commission-free delivery platform, calculated $2,224 monthly commission savings vs $99 platform fee, and secured follow-up meeting for Thursday.
Coaching Moments
Present commission savings calculation earlier in discovery to create stronger urgency
Dig deeper into boss's specific concerns and decision-making timeline
Better qualify previous vendor experiences upfront to position differentiation earlier
Pain Points Identified
High third-party delivery commissions costing $2,224 monthly
“So on your $5,560 worth of orders, you're paying the third party over $2,000, $2,224 to be exact”
Limited 5-mile delivery radius
“They just don't go past five, past five miles”
No control over customer data or reviews
“Right now, you guys really don't. So whether there's, you know, customer issues or whatever, you should, you know, you guys should have that autonomy”
Boss skeptical about customer switching from third-party platforms
“He doesn't believe we can switch them. I think he just thinks it's a really big uphill battle”
Objections Handled
Boss doesn't believe customers will switch from third-party platforms
Previous negative experiences with similar products that required bundled services
Sentiment Trajectory
Transcript
Thank Hi Quinn, how are you?
Quinn, can you hear us okay?
Can you hear me?
Yeah, Quinn, we can hear you now.
Can you hear us okay?
Yeah, yeah, yeah.
Sorry.
I forgot I had permanently disabled my microphone there.
Yeah, not the worst idea.
Well, thank you so much for joining.