Quinn of Fiamma Pizza Company and Deric Bumper
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
37m
Duration
AI Coaching Summary
Tiffany and Ana from Shipday demonstrated their commission-free delivery platform to Quinn from Fiamma Pizza Company, showing how they can help reduce the 25-30% fees paid to third-party platforms. Quinn expressed interest but needs approval from ownership before moving forward.
Coaching Moments
Could have explored more about decision-making process and timeline constraints
Missed opportunity to quantify monthly commission losses more dramatically
Could have tested commitment more throughout the demo
Pain Points Identified
Paying 25-30% commission fees to DoorDash, Uber Eats, and GrubHub
“We mark up 25%. I think one of them is 20 and one of them is 30”
Limited 5-mile delivery radius with third-party platforms
“you guys only get about a five-mile limited radius with Uber Eats when they're delivering for you”
Lack of customer data control and review management
“all reviews, whether it's negative, positive, in between, whether it's about your staff or the driver, it all gets blacked out”
Customer convenience preference for third-party platforms
“all my details are saved and I just don't want to take a minute to fill in, you know, like my credit card that's already saved on DoorDash”
Objections Handled
Boss doesn't believe customers will switch from third-party platforms
Past experience with overpriced solutions with too many features
Sentiment Trajectory
Transcript
Okay, I was going to start, but I don't want the note takers.
Hi, Quinn, how are you?
Quinn, can you hear us okay?
Yeah, Quinn, we can hear you now.
Can you hear us okay?
Yeah, yeah, yeah.
Sorry.
I forgot I had, like, permanently disabled my microphone there.
Probably not the worst idea.
In this case.