Aaron of Marinades Pizza Bistro
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
28m
Duration
AI Coaching Summary
Dylan Phillips presented Shipday's delivery management platform to Aaron from Marinades Pizza Bistro, demonstrating how it enhances Toast's delivery service with live tracking, customer reviews, and extended radius. Aaron showed interest but deferred decision due to internal priorities.
Coaching Moments
Check for engagement more frequently during long demo segments
Tie timeline to business impact - quantify monthly losses from commissions
Schedule specific follow-up date rather than leaving it open-ended
Pain Points Identified
High commission fees from third-party platforms
“DoorDash charges us 15%. Grubhub charges us 10%.”
Lack of customer communication and control
“There's no communication with your customers. So when things happen or things go wrong, and your customer may leave a review that says, I'm never ordering again, there's nothing you can do about it.”
Limited delivery radius with current platforms
“Your current delivery radius right now with Grubhub, DoorDash, if you do Slice, Uber, and Toast is this small circle here.”
Objections Handled
Has internal priorities to handle first
Website changes needed first
Sentiment Trajectory
Transcript
Can you hear me?
Yeah, can.
Can you hear us?
There we go.
How we doing?
Good.
All right.
We'll dive into this, get this going.
Aaron, tell me a little bit about what you're doing for delivery.
Right.