Darrius- BlaqHaus NoHo /Anthony
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
—
Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
30m
Duration
AI Coaching Summary
Anthony presented Shipday's delivery management solution to Darrius from BlaqHaus NoHo, demonstrating AI-powered features including receptionist, review management, and SMS marketing. Darrius was engaged and receptive but needs to consult with the owner before deciding.
Coaching Moments
Dig deeper into current delivery volume and pain quantification
Should have identified decision maker earlier and tried to include them
Could have tested for commitment throughout the demo
Pain Points Identified
Manual handling of phone calls taking staff away from customers
“Yeah, we do get a ton of calls”
Third-party delivery fees reducing profit margins
“So customers like on $100 order are going to spend like $14 here”
Staff manually delivering catering orders
“That's a lot of time because usually we're the ones that's running it around”
Objections Handled
Need to convince owner about ROI
Sentiment Trajectory
Transcript
Hello, Darrius, can you hear me?
Hey, afternoon.
What's up, man?
How you doing?
I'm good, bro.
Awesome.
Just pulling up all your information.
I guess, you know, before we get started, can you kind of run me down what Karen told you we do over here at Shipday?
I asked her just now before we got into the meeting.
She said it was just kind of like a tool, I guess, to help us make more sales in Toast, from my understanding.