Geraldine
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
13m
Duration
AI Coaching Summary
Sales rep Justin pitched Shipday's commission-free delivery solution to Geraldine from an Argentinian restaurant, explaining how it integrates with Toast POS to enable direct delivery orders with a 10-mile radius while bypassing 30% third-party fees. The prospect showed interest but deferred to discuss with her team.
Coaching Moments
Ask more qualifying questions about current delivery volume and revenue to quantify potential savings
Set specific follow-up timeline instead of leaving it open-ended
Identify and involve decision makers earlier in the process
Pain Points Identified
Paying 30% commission to third-party delivery platforms
“So most restaurants that work with us, they work with Uber and DoorDash, Grubhub, and they like the business, but they hate paying the 30%, right?”
Limited delivery radius of 5 miles with current platforms
“So someone six miles away, they can't order you on Uber Eats. They will not deliver that far.”
Poor customer service experience with third-party platforms
“I have to reach out to the Uber app. It sucks.”
Objections Handled
Need to discuss with team before deciding
Sentiment Trajectory
Transcript
Thank you so much for us today.
Thank you so for Thank you so much us today.
We commission-free delivery through Toast.
So most restaurants that work with us, they work with Uber and DoorDash, Grubhub, and they like the business, but they hate paying the 30%, right?
That's kind of the main problem with it.
It's just a lot of money.
I mean, you're an Argentinian restaurant.
You probably don't have 30% margins.
You probably put out some pretty high-quality food.
So we give you, we just enable, like you have Toast all-on ordering on your website, right, for takeout.