Declan Walsh
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
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Questions Asked
Ideal: 10+
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Longest Monologue
Ideal: <2 min
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Filler Words
Ideal: <10
15m
Duration
AI Coaching Summary
Dylan provided a product demonstration of Shipday's delivery management platform to Declan, a new H&H franchise owner. The call focused on explaining how the platform integrates with Toast and EasyCater, manages third-party delivery fleets, and handles billing processes.
Coaching Moments
Ask more qualifying questions about current delivery challenges, volume expectations, and decision timeline before jumping into demo
Incorporate more check-ins during demo to gauge interest and commitment level
Establish concrete next steps with timeline rather than leaving it open-ended
Pain Points Identified
Early morning delivery challenges with limited driver availability
“with you guys having the early mornings, again, a lot of these companies, you're going to try to find the most reliable. And a lot of times, they're going to even charge higher fees for it just to be the morning, too”
Complex tip pooling management with delivery services
“If you forget it and you just paint it out in the tip pooling, you'll look back and be like, oh, my God, I gave away all this money”
Sentiment Trajectory
Transcript
What Shipday is, we're just a direct integration.
When the orders come in, we dispatch drivers.
We have two types of fleets.
By the time you get launched, hopefully, we're going to have a third fleet of drivers, third type of company that we work with, direct integration.
So we would say, we have DoorDash catering drivers that deliver up to 25 miles, and then we have Delivered, which is another company we work with as well.
So kind of bouncing between the two, Miami, I found more of, it's going to be more on the Delivered side.
It's always just based on, when it comes to this industry, you're going to realize, when it comes to third-party delivery, the early morning, it's just depending on what the fleets look like that early in the morning.
On Miami, it's more on the Delivered side.
Delivered's rates are a little bit different, but I like them in a way, in a sense, that they'll pre-assign drivers the night before a lot.
Okay.