Cure Coffee
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
—
Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
12m
Duration
AI Coaching Summary
Justin conducted a smooth onboarding call with Cure Coffee, a new local coffee shop using Square POS with manual delivery operations. The prospect showed strong interest and agreed to move forward with Shipday at $100/month with free credits.
Coaching Moments
Ask more quantifying questions about delivery volume and current pain impact
Identify if prospect is the sole decision maker for this purchase
Pain Points Identified
Manual delivery operations requiring mapping addresses by hand
“we just use the Square. We map out their address, so we're doing everything just manually, yeah.”
Lack of live tracking for customers
“Starbucks doesn't give live tracking when you order a delivery from them”
Limited Google reviews for a new business
“you only got, like, a couple”
Objections Handled
Concerns about DoorDash driver quality/presentation
Payment timing concerns - need to move money around
Sentiment Trajectory
Transcript
Cure Coffee, right?
Yes, sir.
Brand new?
Yes.
Square POS?
Yeah.
Do you have in-house drivers?
Am I saying that right?
Yeah, right now I have in-house drivers, and we just use the Square.
We map out their address, so we're doing everything just manually, yeah.