Tyler
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
—
Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
12m
Duration
AI Coaching Summary
A 13-minute call with Tyler, who owns a Thai restaurant and recently took over operations 2 months ago. The rep pitched Shipday's delivery dispatch service to integrate with Toast POS, but Tyler's main pain point was manually entering DoorDash/UberEats orders into Toast due to lacking printer integration.
Coaching Moments
Calculate time/cost of manual order entry to build stronger business case
Ask for specific next steps and timeline instead of open-ended 'what are your thoughts'
Identify the partner earlier and suggest including them in follow-up
Quantify potential savings from eliminating MenuFi and reducing commissions
Pain Points Identified
Manually typing DoorDash and UberEats orders into Toast POS system
“if you have, like, DoorDash, Order, or, like, Uber Eats, we have to type it in, the Toast,-O-S, and it's just, like, wasting my time a lot”
Paying high commissions to third-party delivery platforms
“Around 30, yeah”
Limited delivery orders through direct Toast channel
“Maybe like maybe two or three times a week”
Objections Handled
Need to discuss with business partner
Additional $99/month cost concern
Sentiment Trajectory
Transcript
So how long have you been established for?
Like, I think I just take over two months, so I've been to another restaurant before.
Oh, cool.
Okay.
So you've been at the Glentai restaurant you took over two months ago?
Yeah.
I used to own Glentai, and I used to own Eulia, which I used to talk to.
That's awesome.
Okay, sweet.
Well, congrats.