Toast X Shipday Direct Delivery
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
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Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
86m
Duration
AI Coaching Summary
A Shipday sales call that started as a product demo for a delivery management platform but was frequently interrupted by restaurant operations. The prospect showed initial interest and agreed to a follow-up meeting, though the call was challenging due to distractions and audio issues.
Coaching Moments
Establish ground rules at the beginning about minimizing interruptions during the demo
Ask more probing questions about current pain points and quantify business impact
Keep demo shorter and more focused on key value propositions when prospect is distracted
Pain Points Identified
Paying 30% commission on third-party delivery platforms (15% restaurant, 15% customer)
“It's like 15, 15, yeah, 30%”
Limited delivery radius with current platforms (5 miles max)
“Right now, everything is capped at 5 miles, right?”
Lack of live tracking for customers on Toast online ordering
“Unfortunately, Toast, the only thing that Toast does when someone will place an order on Toast is pretty much saying, Hey, Mike, your food there is going to be, your food's going to be there in Portland. 45 minutes, but that's all”
Sentiment Trajectory
Transcript
Thank Thank you.
Thank you.
Thank you.
Mike, let me know if you want me to resend the link.
Yes, sir.
Yeah, that should be on your phone number, the 64...
Yeah.
I just sent it to you just now.
Yeah, Google Meet.
You just can click on it and then the window will pop up.