SDR Sync
Scorecard
Discovery
Closing
Objections
Overall
Conversation Metrics
—
Talk/Listen Ratio
Ideal: 40-60%
—
Questions Asked
Ideal: 10+
—
Longest Monologue
Ideal: <2 min
—
Filler Words
Ideal: <10
25m
Duration
AI Coaching Summary
This was an internal SDR team sync meeting at Shipday where manager David reviewed team performance and provided coaching on cold calling techniques. The focus was on improving conversion rates and overcoming gatekeepers when prospecting Toast POS system users.
Coaching Moments
Use Toast branding initially, then reveal Shipday partnership after connecting with DM
Focus on better qualification rather than just call volume
Implement systematic follow-up process for no-shows
Pain Points Identified
Team not meeting quota requirements - need 3 demos held weekly but only getting 1-2
“What we need to be at, it's at least like, you know, I would say three meetings held, kind of like, in order for you guys to like, hear your quota, right?”
Gatekeepers blocking access to decision makers
“Someone from the background, just tell them I'm not here, or just tell them we're not using Toast, or we don't have any deliveries”
Low conversion rates - 83 calls to reach 1 decision maker
“Here, here, make 83 calls and then one”
Objections Handled
Gatekeepers saying owner not available or not interested
Sentiment Trajectory
Transcript
You're good now?
Thank you.
Thank you.
Thank you.
What's up, guys?
Hey, let's start talking some right now.
Oh, there's a more, I need to show my car.
Oh, I think I'm going to be, because we have already, I'm doing it.
What's up, guys?
Morning.